Saas or software as a service sales can be notoriously difficult to manage without a quality saas reseller agreement template. Service level agreements are used as a tool to measure and guide licensor. Dont use license agreements for softwareasaservice tech. Saas is defined as software applications hosted by the vendor where the city does not take ownership of the software and is instead purchasing access to the application via the internet. Exhibit x service level agreement sla for software as a. Exhibit x service level agreement sla for software as. Exhibit x service level agreement sla for software as a service contracts city of seattle contract for this service level agreement template is adopted by city purchasing policy for software as a service saas solutions and serves as a supplemental document to the city contract with the vendor. The 7 mistakes lawyers often make when drafting a saas. This it management saas service agreement together with its specification sheets, the agreement is entered into between you you or customer and dell for the provision of dell s it management softwareasaservice or saas. Software as a service offering, and related services, on the terms of the agreement. Saas service level agreement sla the hosting service.
Term, termination, limitation of liability, damages, insurance. The saas agreement can be downloaded and edited without registration. Saas agreement basic this shortform agreement has been designed for use in relation to the provision of a businesstobusiness b2b software service. Review the agreement as if you were the customer and think about whether you would agree to it if it was sent to you. Saas, paas, or the like model or otherwise permit any person or entity to have access to software by means of a time sharing, remote computing. Saas is defined as software applications hosted by the vendor where the city does not take ownership of the. The applications are accessible from various client devices through a thin client interface such as a web browser e. It differs from a software license agreement which gives the licensee the right to a copy of the licensed software. This service level agreement template is adopted by city purchasing policy for software as a service saas solutions and serves as a supplemental document to the city contract with the vendor. Software as a service agreement contract standards.
If youre not a software licensing attorney, choosing what to include in a software as a service saas agreement can certainly make your head spin. Page 1 of 16 confidential reseller partner agreement saas this reseller partner agreement this agreement is entered into as of insert date the effective date by asc networks inc. Irene bodle is an it lawyer specialising in saas, with over 14 years experience dealing with saas, cloud computing matters and it law issues. Examples of business systems increasingly being provided on a saas model are.
Patent assignment agreement patent assignment agreement short form patent. In a license, the customer gets rights to copy and use software, while. Many saas apps contain a series of agreements including. Agreement, and that by entering into this agreement, it will not violate, conflict with or cause a material default under any other contract, agreement, indenture, decree, judgment, undertaking, conveyance, lien or encumbrance to which it is a party or by which it or any of its property is or may become subject or bound. Remember that these documents are flexible and unique. Software as a service saas saas cloud services involve the provision of a complete application or application suite by the cloud service provider. Dont use license agreements for software as a service. If you require assistance with any saas agreements, cloud computing matters or any other it legal issues please contact me at. Master services agreement this master services agreement agreement is hereby entered into as of the date of execution andor enforcement of any and all product andor service orders the effective date between the purchasing agency client and schoolmint. The saas service is described in more detail on the website, as the website is updated from time to time. Service provider may modify this service level agreement.
Saas service level agreement sla the purpose of this document is to define the service level agreement sla for the maintenance and support of the hosting service service. Download free printable saas contract template samples in pdf, word and excel formats. Software eula template aber law firm saas agreement. Main saas agreement page 1 software as a service agreement this software as a service saas agreement referred to hereinafter as agreement or saas agreement, dated as of last signature. The term of this saas agreement shall begin on the effective date and shall continue until terminated by either party as outlined in this section. Saas fee is invoiced pr imo each calendar quarter for 3 months and payment due according to invoice for upstart in mid of calendar quarter the fee f or the per iod up to the next calendar quarte r will be. Saas contract template 2 free templates in pdf, word. An saas reseller agreement template allows you to craft an agreement that defines the terms of an application hosting through a third party provider with ease. Reseller partner agreement saas this reseller partner agreement this agreement is entered into as of insert date the effective date by asc networks inc.
Section a agreement and key details, including this cover page and the signature clauses. Agreement shall mean this software as a service saas subscription agreement and any exhibits, schedules, addenda and associated product registration forms related hereto or otherwise submitted to telos in connection with the software or services. The services contain online documentation describing the operation of the. Agreement is applicable to all campuses of the trustees of the california state university csu under the following conditions. What does your saas agreement say about your company. Schedule is a written document attached to this saas agreement under exhibit a. Start date the start date set out in the key details. Well, you take some software, and then you host it, so logically, a saas agreement is a licence agreement plus a hosting agreement, right. The contents and first few provisions are set out below.
Saas is a service, as the name implies, and it doesnt need a license. View an excerpt of this contract as a pdf document. This agreement regulates the provision of softwareasaservice saas to customers by means of the internet. Paas and the capabilities that should be expected of a paas offering. Saas license agreement this software as a service saas license agreement agreement, has been made at pune, on this 1st day of april, 2016, by and between.
This detailed template agreement covers the provision of hosted applications by way of asp a. Exhibit x service level agreement sla for software. Software as a service service level agreement template. This soffront saas software as a service agreement agreement is made and. This usually means the provision of generally packaged software, hosted and maintained by a provider, who also supplies initial and ongoing support services. How to get sued over your saas agreement, and lose. It is highly flexible, and includes many optional provisions albeit. It management saas service agreement us version rev 1. Saas agreement softbase edit, fill, sign online handypdf. Saas contract template 2 free templates in pdf, word, excel. The premium saas contracts include a flexible customisations clause, that covers the agreement of work orders, the licensing of the customisation, the ownership of ipr in the customisation, the right of the.
The purpose of this agreement hereafter referred to as the agreement is to set forth to define an arrangement under which certive will provide software as a service saas for the benefit of the customer. Service level agreement sla examples and template bmc blogs. Make changes as necessary, as long as you include the relevant partiesparticularly the customer. As a saas lawyer, i sometimes run into the issue of do i need a software as a service subscription services agreement saas agreement or software eula. This it management saas service agreement together with its specification sheets, the agreement is entered into between you you or customer and dell for the provision of dell. Saas agreement premium this is a detailed template agreement designed to cover the provisions of software as a service to a customer. The agreement covers, amongst other things, the customers rights to use the services and the limitations upon that usage. Download my boilerplate saas service level agreement template. Using a form agreement that reflects the value of your saas solution, and does so in a reasonable way, will save you time and ultimately reduce the cost of closing deals. Saas agreement checklist termination for convenience saas. This saas softwareasaservice agreement template has been designed to govern the legal relationship between a provider of saas and its customers. The 7 mistakes lawyers often make when drafting a saas agreement. In addition to the provisions of the basic agreement, this document includes.
This agreement remains valid until superseded by a revised agreement mutually endorsed by the stakeholders. Overview of cloud computing software as a service saas, defined the capability provided to the consumer is to use the providers applications. Fill, sign and download saas contract template online on. Get a licence to use this saas agreement without the seq legal proprietary credit. The capabilities offered by the application can span the. Fillable and printable saas contract template 2020. Service level agreement sla examples and template bmc. A software as a service agreement or a cloud services agreement is a licensing agreement that grants a subscriber the right to access and use hosted services. This service level agreement applies to and is incorporated by reference into the ordering document the quote made by and between the service provider as identified on the quote and the customer as identified on the quote. Many softwareasaservice saas contracts grant a license to use the vendors software.
Lets look at a sample sla that you can use as a template for creating your own slas. This usually means the provision of generally packaged software, hosted and maintained by a provider, who also supplies initial and ongoing. In saas, a third party provider hosts application and makes them available for the customers over the internet. If you offer a software as a service saas app, it is likely easier for you to combine all your legal agreements into one. If youre not a software licensing attorney, choosing what to include in a software as a service saas agreement. Most it contract drafters know the difference between a software license agreement and a technology services contract. I have provided a saas service level agreement template as an example, and. In other words, what should i start with software eula template, or saas license agreement template. Software as a service saas agreement vmsg dashboard performance management system the purpose of this agreement hereafter referred to as the agreement is to set forth to define an arrangement under which certive will provide software as a service saas for the benefit of the customer. I have provided a saas service level agreement template as an example, and as a jumping off point. Agreement, and that by entering into this agreement, it will not violate, conflict with or cause a material default under any other contract, agreement, indenture, decree, judgment, undertaking, conveyance. Content to sailpoint in an electronic file format specified and accessible by sailpoint. Saas agreement standard this softwareasaservice agreement template builds upon the provisions of the basic version. We have a pdf sales agreement template to help you create your own.
And consider additional topics you may want to add agreements on. Jun 27, 2018 if youre thinking about using a contract template, my recommendation is that you have someone with experience help you customize it. Software as a service saas is kind of a software and a delivery model which is. Sports active online services private limited, a company incorporated under the companies act, 20. Software as a service saas is kind of a software and a delivery model which is licensed on a subscription basis. There is a lot to learn about saas agreements, so take a look at the home page for more information.
Software as a service to customers and includes provisions relating to service levels. Saas service the service having the core functionality described in the key details. It is pretty easy, as it all depends on the primary item provided. The substantive clauses of this document are very similar to those in our saas terms and conditions. Softwareasaservice saas as used in this document is defined as the capability provided to the state to use the contractors applications running on a cloud infrastructure. The practical guide to platformasaservice aims to define paas and differentiate it from other categories of cloud computing such as infrastructureasaservice iaas and softwareasaservice saas. Please note, this is a boilerplate that means it is not tailored at all to your specific needs. Agreement term expires or the agreement as a whole is terminated under section 14 termination. This agreement represents a service level agreement sla or agreement between company name. If you do not agree to this saas agreement, you agree not to use or access the services or the site. A service level agreement sla is a documented agreement between a service provider and a customer that identifies both the services required and the expected level of service. The core provisions of the agreement are similar to those in our standard and premium softwareasaservice saas agreements, but this document lacks many of the optional and extended clauses.